Health Information Management

Health/Medical Records at Otsego Memorial Hospital

Hours of Operation: 7 a.m. - 6 p.m., Monday - Friday
825 N. Center, Gaylord, MI 49735
Phone: (989) 731-2224
Fax: (989) 731-6039

Nancy Kussrow, RHIA, CCS, Director

About Us

Our centralized Health Information Management Department provides functional support to all components of the healthcare facility and the various departments with respect to health information services. These functions include:

  • Patient identification system
  • Creation and monitoring of health record documentation
  • Release of information, coordination of patient access to data, and response to court subpoena and depositions
  • Dictation/Transcription system
  • Special studies and financial reimbursement support data
  • Storage and retrieval system, including chart tracking system
  • Assistance in complying with legal and regulatory provisions and accrediting agency standards concerning healthcare data
  • Data security, privacy and confidentiality processes

To request a copy of your medical record, please download and fill out the Authorization for Release of Information form and return to Health Information Management.


Please consult our Frequently Asked Questions page with any of your health information concerns.