The OMH Patient Financial Services office is responsible for billing insurance carriers for procedures provided at Otsego Memorial Hospital, and acting as liaison between the patient and the insurance carrier as needed. Electronic claims are downloaded and transmitted on a daily basis. Follow-up is performed daily, including re-billing, and phone calls with patients and insurance companies. The OMH Patient Financial Services office is located at 850 N.Otsego Ave inside the Hazel Shipp Building, Suite #6.
The Patient Financial Services staff is organized into categories by insurance carrier and patient responsibility so that every concern can be addressed to best meet and exceed our customer expectations.
Blue Cross/BCN: (989)731-2269
Insurance Verification: (989) 731-2398
Medicaid/HMO: (989) 731-2202
Medicare/McReynolds Hall: (989) 731-2206
Patient Pay: (989) 731-2200
Accounts Receivable Clerk: (989) 731-7995
Worker's Comp/PPOM/Com: (989) 731-2203
If your question is outside the scope covered above, please feel free to contact Patient Financial Services main line at (989) 731-2198.
Frequently Asked Questions
We understand that you may have questions regarding your hospital bill, here are some common questions received by our office. Should you need additional assistance please contact us directly at (989) 731-2198.
Q. Where should I mail my payment to?
A. OMH Patient Financial Services, 825 North Center Ave, Gaylord MI 49735. For your convenience, a drop box is located outside the Hazel Shipp Building (850 North Otsego Ave, Gaylord MI) and can accept drop off payments anytime.
Q. What if I received a bill from a doctor whom I did not see?
A. The hospital may send certain tests to another lab for processing, and any x-rays must be reviewed by a Radiologist. You will receive a separate bill for these services.
Q. What if I cannot pay?
A. You should apply at the Department of Human Services for assistance. If you are denied by DHS, Otsego Memorial Hospital has an assistance program that may cover some or all of your balance. To determine if you qualify for payment assistance, please call 989-731-2200, Monday – Friday 8:00 am to 4:00 pm.
Q. How much do I really owe?
A. You will not receive a statement or bill from us until your insurance has paid or denied your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount”. This balance reflects any co-payment, deductibles, co-insurance or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.
Q. Is an itemized bill available?
A. A detailed itemization of this statement is available upon request by calling 989-731-2198, Monday – Friday, 7 a.m. to 4 p.m.
Q. What if I'm unable to pay my bill?
A. Patients who are having difficulty paying their bill are advised to speak to one of our Patient Financial Advocates at (989) 731-2200 or (989) 731-6228. Further details can be found on our Patient Assistance Program webpage.