Do You Need Help Paying Your Bills?

Learn all about Otsego Memorial Hospital's Financial Assistance Policy.

OMH Financial Assistance Program

Pay Your Bills Online

OMH Medical Group Billing

The Physician Financial Services office is responsible for billing insurance carriers for office visits as well as procedures performed by providers employed by the OMH Medical Group. This includes providers located at the OMH Medical Group Gaylord, Boyne Valley, Lewiston and Indian River locations. As well as, those providers at the MedCare Walk-In Clinic and N'Orthopedics locations.  The Physician Financial Services office is located at 271 McCoy Rd., Gaylord, MI 49735. The office is open Monday through Friday 8:00 a.m. to 4:00 p.m., with staff available for phone calls only until 5:00 p.m.

The Physician Financial Services office is organized into categories by insurance carrier and patient responsibility so that every concern can be addressed to best meet and exceed our customer expectations.

Patient Financial Representative: (989) 731-7777
Commercial: (989) 731-7770
Medicare: (989) 731-9515
OMH Medical Group-Lewiston: (989) 731-6684
Blue Cross / BCN: (989) 731-7772
Medicaid / OccMed: (989) 731-7771
Auto / W. Coverage: (989) 731-7773

Frequently Asked Questions

We understand that you may have questions regarding your billing, here are some common questions received by our office. Should you need additional assistance please contact us directly at (989) 731-7777.

Q. Where should I mail my payment to?
A. OMH Physician Financial Services at 271 McCoy Rd., Gaylord, MI 49735. For your convenience, a drop box is located outside that building and is available 24 hours a day for drop off payments.

Q. What if I received a bill from a doctor whom I did not see?
A. The hospital may send certain tests to another lab for processing, and any x-rays must be reviewed by a Radiologist. You will receive a separate bill for these services.

Q. What if I cannot pay?
A. Otsego Memorial Hospital has an assistance program that may cover some or all of your balance. To determine if you qualify for payment assistance, please call (989) 731-7777, Monday – Friday 8:00 am to 5:00 pm.

Q. How much do I really owe?
A. You will not receive a statement or bill from us until your insurance has paid or denied your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount”. This balance reflects any co-payment, deductibles, co-insurance or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.

Q. Is an itemized bill available?
A. A detailed itemization of this statement is available upon request by calling (989) 731-7777, Monday through Friday 8:00 a.m. to 5:00 p.m. 

Q. What if I'm unable to pay my bill?
A. Patients who are having difficulty paying their bill are advised to speak to one of our Patient Financial Representatives at (989) 731-7777. Further details can be found on our Patient Assistance Program webpage.