Financial Assistance Program

Otsego Memorial Hospital assists customers with their financial obligations whenever possible by estimating financial liability, accepting payment, helping to make appropriate payment arrangements or by evaluating for financial assistance.

If you are unable to pay your estimated liability at the point of service you may be referred to a Financial Advocate, who will assess your eligibility for alternative funding sources.  If you do not qualify for alternative funding sources, and cannot meet your financial obligations in full, a Financial Advocate will explain other payment options.

In all instances, emergency services will be provided, regardless of your ability to pay.  This is in full compliance with all of the rules and regulations of EMTALA.

Under its assistance program, Otsego Memorial Hospital will make available a reasonable amount of uncompensated or reduced price services to persons eligible under applicable guidelines.

If you think you may be eligible for assistance, use the link above to print, review and complete the “Assistance Application & Program Summary”, which includes a copy of the Financial Assistance “Plain Language Summary” description of program requirements.  

Bring the completed form and any applicable additional documentation to the Patient Financial Services office located at (physical address) 850 North Otsego Ave, Gaylord MI, or mail to 825 North Center Ave, Gaylord MI 49735. The office is open Monday through Friday 8 a.m. to 4 p.m.

For questions please call one of our Patient Financial Advocates at (989) 731-2200 or (989) 731-6228 or for OMH Medical Group questions, please call (989) 731-7777.