Frequently Asked Questions
Q. What if I cannot pay?
A. You should apply at the Department of Human Services for assistance. If you are denied by DHS, Otsego Memorial has an assistance program that may cover some or all of your balance. To determine if you qualify for payment assistance, please call 989-731-2200, Monday – Friday 8:00 am to 4:00 pm.
Q. What if I received a bill from a doctor whom I did not see?
A. The hospital may send certain tests to another lab for processing, and any x-rays must be reviewed by a Radiologist. You will receive a separate bill for these services.
Q. How much do I really owe?
A. You will not receive a statement or bill from us until your insurance has paid or denied your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount”.
This balance reflects any co-payment, deductibles, co-insurance or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.
Please mail payments to: Otsego Memorial Hospital, 825 N. Center Avenue, Gaylord, MI 49735
Q. Is an itemized bill available?
A. A detailed itemization of this statement is available upon request by calling 989-731-2198, Monday – Thursday 7am – 5pm, and Friday 7am – 4pm.
The OMH Business Office is responsible for billing insurance carriers for procedures provided at Otsego Memorial Hospital, and acting as liaison between the patient and the insurance carrier as needed. Electronic claims are downloaded and transmitted on a daily basis. Follow-up is performed daily, including re-billing, and phone calls with patients and insurance companies. The OMH Business Office is located inside the Hazel Shipp Building in Suite #6.