At Otsego Memorial Hospital, your safety matters.
We want you to feel comfortable and secure during what may be a stressful time. Our medical team takes steps to provide safe care during your stay, and communication with your healthcare team is key. To help us provide safe and appropriate care, we encourage you to share accurate information and any concerns you may have related to your healthcare.
Click here for Patient Safety information.
If you have questions or concerns about the quality of care you received, or your level of safety while you were a patient at OMH, we encourage you to discuss them with our Risk Management department. If after discussing the issue with Risk Management, you feel you haven't come to a satisfactory resolution, you may contact the Michigan Department of Community Health (MDCH) or the Joint Commission.
Click here for Complaint Resolution information.
About The Joint Commission : An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 17,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.