Billing

Quickly pay your Otsego Memorial Hospital and OMH Medical Group bills

Do you have a paper statement available and would like to pay your bill?

Hospital Billing

The OMH Patient Financial Services office is responsible for billing insurance carriers for procedures provided at Otsego Memorial Hospital, and acting as liaison between the patient and the insurance carrier as needed. Electronic claims are downloaded and transmitted on a daily basis. Follow-up is performed daily, including re-billing, and phone calls with patients and insurance companies. The OMH Patient Financial Services office is located at 271 McCoy Rd., Gaylord, MI 49735.

The Patient Financial Services staff is organized into categories by insurance carrier and patient responsibility so that every concern can be addressed to best meet and exceed our customer expectations.

  • Blue Cross/BCN: (989)731-2269
  • Insurance Verification: (989) 731-2398
  • Medicaid/HMO: (989) 731-2202
  • Medicare/McReynolds Hall: (989) 731-2206
  • Patient Financial Advocate: (989) 731-2200
  • Accounts Receivable Clerk: (989) 731-7995
  • Worker’s Comp/PPOM/Com: (989) 731-2203

If your question is outside the scope covered above, please feel free to contact Patient Financial Services main line at (989) 731-2198.

OMH Medical Group Billing

The Physician Financial Services office is responsible for billing insurance carriers for office visits as well as procedures performed by providers employed by the OMH Medical Group. This includes providers located at the OMH Medical Group Gaylord, Boyne Valley, Lewiston and Indian River locations. As well as, those providers at the MedCare Walk-In Clinic and N’Orthopedics locations. The Physician Financial Services office is located at 271 McCoy Rd., Gaylord, MI 49735. The office is open Monday through Friday 8:00 a.m. to 4:00 p.m., with staff available for phone calls only until 5:00 p.m. The Physician Financial Services office is organized into categories by insurance carrier and patient responsibility so that every concern can be addressed to best meet and exceed our customer expectations.

  • Patient Financial Advocate: (989) 731-7777
  • Commercial: (989) 731-7770
  • Medicare: (989) 731-9515
  • OMH Medical Group-Lewiston: (989) 731-6684
  • Blue Cross / BCN: (989) 731-7772
  • Medicaid / OccMed: (989) 731-7771
  • Auto / W. Coverage: (989) 731-7773

Otsego Memorial Hospital Billing FAQs

  • Where should I mail my payment to?

    OMH Patient Financial Services, 271 McCoy Rd., Gaylord, MI 49735. For your convenience, a drop box is located outside and can accept drop off payments anytime.

  • What if I received a bill from a doctor whom I did not see?

    The hospital may send certain tests to another lab for processing, and any x-rays must be reviewed by a Radiologist. You will receive a separate bill for these services.

  • What if I cannot pay?

    You should apply at the Department of Human Services for assistance. If you are denied by DHS, Otsego Memorial Hospital has an assistance program that may cover some or all of your balance. To determine if you qualify for payment assistance, please call 989-731-2200, Monday – Friday 8:00 am to 4:00 pm.

  • How much do I really owe?

    You will not receive a statement or bill from us until your insurance has paid or denied your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount”. This balance reflects any co-payment, deductibles, co-insurance or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.

  • Is an itemized bill available?

    A detailed itemization of this statement is available upon request by calling 989-731-2198, Monday – Friday, 7 a.m. to 4 p.m.

  • What if I'm unable to pay my bill?

    Patients who are having difficulty paying their bill are advised to speak to one of our Patient Financial Advocates at (989) 731-2200 or (989) 731-6228. Further details can be found on our Patient Assistance Program webpage.

OMH Medical Group Billing FAQs

  • Where should I mail my payment to?

    OMH Physician Financial Services at 271 McCoy Rd., Gaylord, MI 49735. For your convenience, a drop box is located outside that building and is available 24 hours a day for drop off payments.

  • What if I received a bill from a doctor whom I did not see?

    The hospital may send certain tests to another lab for processing, and any x-rays must be reviewed by a Radiologist. You will receive a separate bill for these services.

  • What if I cannot pay?

    Otsego Memorial Hospital has an assistance program that may cover some or all of your balance. To determine if you qualify for payment assistance, please call (989) 731-7777, Monday – Friday 8:00 am to 5:00 pm.

  • How much do I really owe?

    You will not receive a statement or bill from us until your insurance has paid or denied your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount”. This balance reflects any co-payment, deductibles, co-insurance or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.

  • What if I'm unable to pay my bill?

    Patients who are having difficulty paying their bill are advised to speak to one of our Patient Financial Representatives at (989) 731-7777. Further details can be found on our Patient Assistance Program webpage.