Mission, Vision & Values of OMH
To provide exceptional healthcare that meets the needs of our patients and the communities we serve.
Otsego Memorial Hospital will be preferred and trusted as the center for patient-focused care that is comprehensive, coordinated and accessible. Through committed teamwork, we will build a secure future of improving health for the communities of northern Michigan.
Otsego Memorial Hospital (OMH) was founded in 1951 and has grown steadily through the years, keeping pace with the growth of its dynamic home community of Gaylord, Michigan. OMH is a progressive, independent fully accredited community hospital. Operated by OMH are McReynolds Hall, MedCare Walk-In Clinic, the OMH Medical Group, OMH Medical Group—Boyne Valley, OMH Medical Group—Indian River, OMH Medical Group—Lewiston, OMH Orthopedic & Rehab Services Center, and the Oncology and Infusion Center. With the support of more than 700 employees, Otsego Memorial Hospital provides the healthcare needs of the ten communities in our primary service area, including Atlanta, Elmira, Frederic, Gaylord, Indian River, Johannesburg, Lewiston, Waters, Wolverine, Vanderbilt, and other adjacent communities.
- Respect – Appreciating diversity and treating all with compassion, dignity, and courtesy.
- Integrity – Unwavering commitment to honesty and trust.
- Excellence – Teamwork and communication dedicated to understanding and exceeding expectations of quality, safety, and customer service.
- Accountability – Accepting responsibility for our actions.
- Innovation – Recognizing opportunities and creating solutions that bring value to our patients, staff and the communities we serve.
History and Organization
The Otsego County Memorial Hospital Association was founded in 1946. After much planning and hard work, the Hospital was opened by the Association in 1951. In 1967, the McReynolds Hall Extended Care Facility was opened and the two units served Otsego County until 1973. It was in this year that a new and modern Otsego Memorial Hospital was opened and a trend of building to meet community needs and increasing demands for healthcare began.
In 1978, an addition consisting of a new surgical suite, recovery room, additional emergency rooms, an additional X-ray suite and an addition to the Laboratory was completed. In 1982, the Hospital added another wing for inpatients, new Medical Records and Business Office space, and a Data Processing Department.
In 1990, an administrative wing housing medical records, a classroom and additional office space was added to the first floor administrative hall. In 1996, an addition and renovation program produced a new Emergency Department, Surgical Department, a new main lobby and a basement for storage and a morgue. Most of the ambulatory outpatient departments were remodeled and located in a ground level wing. Additional parking for patients, employees and medical staff was also provided.
An off-site walk-in care center, the MedCare Walk-In Clinic, was opened in 1996. The Hospital was instrumental in bringing an outpatient dialysis program, Dialysis Services of Gaylord, to the area in 1997. In 2000, the MedCare Walk-In Clinic moved to a new building designed to provide walk-in services and occupational health services. In 2001, the OB Department was extensively reconfigured resulting in 4 LDRP suites and was renamed the Birthing Center to reflect a family-centered approach to childbirth.
In 2002, the Organization became a limited partner with Munson Home Health, and opened the Professional Medical Building, a 37,500 square-foot structure housing multiple physician specialties. The most recent addition to the main Hospital building took place between August 2004 and June 2006. This construction and renovation project transformed both the outpatient services areas of the facility as well as the exterior façade to represent modern healthcare at its best. Pharmacy, Intensive Care and Ambulatory Care were renovated. The main lobby/registration areas were renovated to enhance patient privacy. Outpatient services in Radiology, Laboratory, Rehabilitation Services and Cardiopulmonary were expanded and renovated to accommodate the growing outpatient services of the Hospital.
In 2007, the OMH Oncology Infusion Center was expanded and relocated to its new location. In 2008, the Montmorency Medical Group and N’Orthopedics joined the OMH Medical Group.
As the Hospital has grown physically, its services and programs that benefit the communities served have grown as well. Staffed by more than 100 primary care and specialty physicians, Otsego Memorial Hospital provides services in a wide range of specialties. In addition, Otsego Memorial Hospital has become a major employer and economic force in the region.
Otsego Memorial Hospital is a non-profit corporation governed by a Board of Directors. The Board of Directors is responsible for policies of the Hospital and the appointment of the Chief Executive Officer.
The responsibility and authority for the administration of the Hospital is delegated to the Chief Executive Officer. The Chief Executive Officer, VP of Finance, VP of Patient Care Services, VP of Market Development, VP of Professional and Ancillary Services and VP of Physician Services comprise Senior Management. Each Department Director is responsible to one of these Administrative Representatives of Senior Management. Department Directors are delegated the responsibility and authority for the operation of the various departments of the Hospital.
The Otsego Memorial Hospital Foundation, which was established in 1976, provides a comprehensive program of fund development that supports the mission and vision of Otsego Memorial Hospital.
Otsego Memorial Hospital is constantly searching for innovative ways to serve the medical needs of the people in Otsego and surrounding counties. This includes recruiting the finest physicians, bringing new services to the area and recruiting new partners to further broaden the range of health care services available.
The Board of Directors and more than 700 employees strive to continue the Hospital’s tradition of excellence in medical care with a personal touch.
Board of Directors
Otsego Memorial Hospital is governed by a Board of Directors. Nomination and election to the Board of Directors takes place during the annual meeting of the Otsego Memorial Hospital Association.
Otsego Memorial Hospital is grateful for the dedication, skill and experienced leadership of the members of the Board of Directors.
Our Board is dedicated to enhancing healthcare for the region we serve and a diverse cross-section of the community serving on the Board helps us establish policy which benefit the community as a whole.
OMH Board Member
Senior Management Staff
Chief Executive Officer
Thomas Lemon, FACHE
Executive Assistant – Kristin A. Parks
Robert J. Courtois, CPA, CIA
Patient Care Services
Diane Fisher, RN, BSN, MSA
James Flickema, SM(ASCP)M, MSA
Vice President Professional
and Ancillary Services
Christopher Squire, MBA/MHA
Barb Miller, FACMPE